Privacy Policy

Effective date: July 1, 2025

At Proud Progress, we are committed to protecting your privacy and ensuring that your personal data is handled securely and transparently. This Privacy Policy explains how we collect, use, and protect your information when you interact with us, whether by browsing our website, making a reservation, or contacting our team.

1. Who We Are

Proud Progress is a family-owned tourism company based in Lisbon, Portugal, offering stays across its local accommodation properties.

Data Controller: Proud Progress
Email: [email protected]

2. What Personal Data We Collect

We may collect the following types of personal information:

• Contact information (name, email address, phone number)

• Booking details (accommodation, number of guests, special requests)

• Payment information (securely processed by third-party providers)

• Technical data (IP address, browser type, device information)

• Cookies and usage data (please refer to our Cookie Policy)

3. How We Use Your Information

We use your personal data to:

• Process reservations and provide our services

• Contact you regarding your booking

• Improve our website and user experience

• Comply with legal obligations

We do not sell your personal data to third parties.

4. Legal Basis for Processing

We collect and process personal data based on:

• Contractual necessity (to provide the services you request)

• Consent (for marketing or cookies, where required)

• Legal compliance (e.g. accounting or tax obligations)

5. Data Sharing

We may share your data with:

• Payment processors (e.g. Stripe, PayPal)

• Booking platforms (e.g. Booking, Airbnb, Vrbo, Expedia, etc.)

• IT and analytics service providers (e.g. Google Analytics)

• Public authorities, when required by law

All partners comply with the GDPR (General Data Protection Regulation).

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described above or as required by law (for example, up to 6 years for accounting purposes).

7. Your Rights

Under the GDPR, you have the right to:

• Access the personal data we hold about you

• Request correction or deletion of your data

• Object to or restrict the processing of your data

• Withdraw consent at any time (for consent-based processing)

• Lodge a complaint with the Portuguese Data Protection Authority (CNPD)

8. Security Measures

We implement appropriate technical and organisational measures to protect your personal data against loss, misuse, or unauthorised access.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date.